Returns & Refund Policy
Our returns and refund policy lasts 7 days, so please get in touch with us via the Contact Us page within 7 days of delivery if you are requesting a refund or exchange. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns will only be accepted on non cut-to-size goods. Please double check your sizes before ordering cut to size products such as membranes, tape flashing, etc, as we are unable to offer returns on these types of product.
All other non cut-to-size products, such as Adhesives, Sealant and Accessories are eligible for refund and must be returned within 7 days of delivery.
If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 33% of the goods value will be charged to the purchaser. In this situation we can not refund any delivery fees.
Where the goods are being returned because they are faulty, incorrect or because of an unsuitable substitution by M2M Roofing Supplies, we can offer you an exchange or a full refund as long as the return is made within 7 days of delivery.
If the goods are being returned as they are no longer wanted, then M2M Roofing Supplies cannot refund any cost you incur by returning the product.
If the goods are being returned because they are faulty, incorrect or because of an unsuitable substitution by M2M Roofing Supplies, then we will meet the cost of the return provided that we nominate the carrier.
All returns must be sent to:
M2M Roofing Supplies
19 Cross Street