Shipping Information

At M2M Roofing Systems, our goal is to offer you the best shipping options, no matter where you live. We deliver to customers all over the UK, ensuring that we provide the very highest levels of responsiveness to you at all times.

All shipping is at a flat rate of £12.50.

We ship orders on Monday, Tuesday, Wednesday and Thursday. Any orders made after, 11am on Thursday, Friday, Saturday and Sunday will be shipped on Monday unless stated otherwise.  There is usually a longer lead time for example on insulation.

DELIVERY TIME FRAME:

  • Processing time: Order verification, tailoring, quality check and packaging. If you make your order before 11am, we can usually guarantee that we will ship your order to you the same day. However, please allow for slightly longer processing times currently due to COVID-19.
  • Shipping time: This refers to the time it takes for items to be shipped from us to you. As stated above, if you order by 11pm then we will aim to ship with next day delivery. However, due to COVID-19, even orders dispatched the same day may take between 48-72 hours as couriers are struggling currently with extra volume of shipments. We will notify you as soon as possible if there are any changes in delivery service times.

PLEASE CHECK YOUR DELIVERY

Upon delivery, please check all goods for damage before signing. If there is any damage please take pictures of the faulty goods as this will help speed up any replacements or refunds. If you are unable to open the boxes at the time of signing please sign for as "UNCHECKED/DAMAGED." We are unable to refund damaged goods that are signed for in good condition.

IF YOU ARE NOT HOME

If no-one is available to receive the goods, a SIGNED note must be provided for the driver to take away giving instructions as to where the goods can be left.  This can be attached to your front door. Please note: once these items have been delivered in this way, they are no longer the responsibility of the courier service or M2M.  If there is no note, the driver will either return the goods to their depot and may charge for redelivery or they may offer an option to collect from their depot.